LAST UPDATED: 1 JULY 2026
EKINSUN LTD ("EKINSUN", "we", "us") manufactures custom, made-to-order parts to each customer's drawing, sketch or sample. Because every part is produced specifically for you, the terms below explain how returns and refunds are handled.
Custom-manufactured parts are produced to your specification and are, by their nature, non-returnable (final sale). Because each part is made uniquely for you, we do not accept returns or issue refunds for reasons that are not our fault — such as a change of mind, an ordering mistake on your side, or a specification you approved that turns out to be incorrect. Please review and approve all dimensions, materials and finishes before production begins.
We stand behind our workmanship. If a part arrives defective, damaged in transit, or does not match the specification we agreed — i.e. the fault is ours — contact us within 30 days of delivery and we will make it right by one of the following, at our discretion and after review:
Where the fault is ours (a manufacturing defect, transit damage or our error), EKINSUN covers the return shipping cost. If a return is agreed for any other reason, the customer is responsible for return shipping.
Email [email protected] within 30 days of delivery with your order reference, a description of the issue and clear photos. Do not ship anything back until we have confirmed the return and provided instructions. Items returned without prior agreement may not be accepted.
Once we confirm the issue is our responsibility and, where applicable, receive and inspect the returned item, an approved refund is issued to your original payment method. Refund processing time depends on your destination country and on your bank or payment provider.
You may cancel an order before production begins for a full refund. Once machining has started, cancellation may be subject to a charge covering material and work already completed.
Questions about this policy? Contact us at [email protected] or +86 136 8649 9755.